Photo Guide

It is important to note that the image you upload is what will determine the quality of your final portrait.

  • Take photo in a well lit room or natural light
  • Avoid shadows
  • Pets neck/upper chest is present in image
  • Take image from eye-level where possible
  • Side angle pictures may not be approved

Our team of artist will draw your pets head and upper chest only and will include accessories such as bows and collars unless requested to be removed upon customising your portrait. If there is no upper chest present in your uploaded image, our artist will add the chest to the best of their ability to align nicely with the portrait.  



• Clear image

• Nice lighting

• Chest appears in image


Pet laying down

• Dog not looking at camera


• Pet laying down

• Pets eyes not open

• Hand covering share of pets head

This is a guide only, we understand that not all pets are still with us and we can generally work with most photos.

If you are unsure your image is up to standard, email us at or use our Live Chat or Contact Us page to get in touch.